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Complacency
I have probably spoken before of complacency. Complacency is a subject that seems to surface repeatedly in our business, a business that requires constant vigilance. It strikes all of us at one point...
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Not Lovin’ It
Believe it or not, this post started out a lot longer, but I radically chopped it up and got to the point. And lest you think this blog has gone to the evaluation of restaurants, this is actually a...
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